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Illinois Electric Cooperative is seeking a qualified applicant for the position of a full-time Help Desk Technician for our wireless and fiber internet services.

Provide first tier technical support to staff and cooperative members. Diagnose and escalate issues to level 2 support if required.

  • Respond to monitoring alerts of potential issues
  • Manage and maintain monitoring and alerting systems
  • Document any issues via trouble ticketing system
  • Ability to articulate technical information clearly and simply to non-technical people
  • Perform service provisioning and remote support for Cooperative field techs.
  • Ability to operate and test equipment. 
  • Great problem-solving skills, phone listening skills, and ability to multi-task

The most important qualification is wanting to do an outstanding job for the co-op’s members. The ideal candidate should also have computer and networking skills, great communication and documentation skills, and experience in a help desk environment would be especially desirable.

Illinois Electric Cooperative is an equal opportunity employer and all qualified candidates are encouraged to apply by emailing a resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Part-time Member Services Representative

Illinois Electric Cooperative has an immediate opening for a part-time member services representative.

The ideal candidate will have good communication skills and want to be helpful to the cooperative’s members.

The work involves helping the cooperative’s members with their internet accounts and with their electric accounts. Familiarity with billing systems would be most helpful, as would the ability to learn quickly.

Illinois Electric Cooperative is an equal opportunity employer and all qualified candidates are encouraged to apply by emailing a resume to This email address is being protected from spambots. You need JavaScript enabled to view it..


About Illinois Electric Cooperative

Illinois Electric Cooperative was organized in May of 1936 to provide electric service to the surrounding rural areas. The first electric lines in the Cooperative's territory were energized in 1938. The headquarters is centrally located in the heart of the service territory in Winchester, Illinois, serving members in the surrounding counties of Morgan, Pike, Scott, Greene, and Calhoun, with a few members located in outlying regions of Adams, Brown, Cass, Jersey, and Macoupin counties. Illinois Electric Cooperative supplies electricity and Internet service to about 14,000 accounts.

 

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send you completed complain form or letter to us by mail at U.S. Department of Agriculture, Director Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C., 20250-9410, by fax (202) 690-7442 or email at This email address is being protected from spambots. You need JavaScript enabled to view it..

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